Privacy policy
Last updated: November 24, 2025
Levée operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Levée is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card and payment details.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, add to your cart, wishlist or purchase, and your past order activity.
• Communications with us including customer support messages.
• Device information including browser details, IP address, and unique identifiers.
• Usage information including how you interact with the Services and the content you view.
• SMS information including your phone number, message activity (such as delivery status and engagement), and preferences if you opt into our text messaging program.
We may collect personal information from you directly, automatically through cookies or similar technologies, from service providers who process data on our behalf, and from partners or third parties where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, tailor, and improve the Services
Including processing your orders, fulfilling transactions, sending notifications about your account, remembering your preferences, enabling returns and exchanges, shipping products, and customising your shopping experience.
Marketing and Advertising
We use your information to send marketing and promotional communications by email, text message, or postal mail, and to show online advertisements based on your activity.
SMS Marketing and Phone Number Usage
If you choose to opt into our SMS program, we collect your phone number and use it to send you transactional and marketing text messages, including order updates, delivery notifications, abandoned cart reminders, restock alerts and promotional content.
• Abandoned Cart Tracking:
We use cookies and similar technologies to determine when a cart has been abandoned so we can send SMS cart reminders.
• Third-Party Sharing Restrictions:
Your SMS opt-in data, phone number and messaging consent are never sold or shared with non-affiliated third parties for their own marketing purposes.
• Location Information for SMS:
We may use general location information (such as your IP address or shipping region) to tailor SMS messages, including fraud prevention, delivery information, or relevant updates.
You may opt out of SMS at any time by replying STOP to our messages.
Security and Fraud Prevention
To authenticate your account, protect our Services, detect fraud or malicious activity, and maintain secure systems.
Communicating with You
Including customer support, responding to messages, and maintaining our relationship with you.
Legal Reasons
To comply with legal obligations, respond to valid requests from authorities, support litigation, or enforce our policies.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
• With Shopify, vendors, and service providers who perform services such as payment processing, IT management, data storage, shipping and customer support.
• With business and marketing partners who deliver ads or promotional content, subject to applicable laws.
• SMS-specific disclosure:
SMS opt-in data, messaging consent information, and phone numbers are not shared or sold to non-affiliated third parties.
• When you request us to or consent to the sharing.
• With affiliates within our corporate group.
• In connection with business transactions such as mergers or reorganisations.
• To comply with legal obligations or protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties that may be located outside your country. Shopify may use aggregated merchant data to provide enhanced services. Shopify is responsible for the processing of that data. You can read Shopify’s Consumer Privacy Policy for more information.
Third-Party Websites and Links
Our Services may link to websites operated by third parties. Those websites are not governed by this Privacy Policy. You should review their privacy and security practices before interacting with them.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights including access, deletion, correction, portability, and managing communication preferences. You may unsubscribe from promotional emails at any time. You may opt out of SMS messages by replying STOP.
We do not discriminate against individuals who exercise privacy rights.
Complaints
If you have complaints about how we process your personal information, contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Transfers
We may transfer your personal information outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and provide notice where required.
Contact
For questions about our privacy practices or to exercise your rights, contact us at:
contact@leveeleather.com
62A Mount Vernon Road
Mount Vernon, NSW, 2178
Australia