Refund policy
RETURNS & EXCHANGES
60-Day Return & Exchange Policy
We offer a flexible 60-day return and exchange period from the date you receive your order. To ensure that a return is accepted, the following conditions must be met:
The product must be in its original condition, unused, and unworn.
All original packaging, including branded boxes, dust bags, hang tags, and cards, must be included.
Shoes must be tried on only on carpeted surfaces until you are certain about keeping them.
If these requirements are met, we will be happy to process your return.
How to Initiate a Return
To start the return process:
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Contact our customer support team at contact@leveeleather.com
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Provide your order details, your order number, proof of purchase, and clear photos if applicable, along with the reason for the return.
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We will send you the return form and return address for your shipment.
Important: Returns without prior notice will not be accepted. Please contact us before returning an item.
The customer is responsible for arranging the return label. The cost of this return label is the customer’s responsibility.
Exchanges
If you would like to exchange an item, you can do so within 60 days of receiving your order.
Exchanges are limited to the same product — you may select a different size or colour only.
Once we receive your returned item, we will process your exchange promptly.
If you wish to exchange for a different style or are not ready to decide, please contact us at contact@leveeleather.com for further assistance.
Damaged or Incorrect Items
If you receive an order that is incorrect or faulty, such as:
Wrong product, size, or colour
Damaged or defective items
Contact us immediately at contact@leveeleather.com with a description of the issue and supporting photos. We will prioritise resolving the issue by sending a replacement or providing a refund.
Refunds
Refunds will be processed after we have received and inspected your returned item. If approved, the refund will be issued to your original payment method.
Processing Time: Refunds will be processed within 7 business days after approval.
Return Shipping Costs: Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Important Information
Customers are responsible for return shipments. If a return is not received at our distribution centre, we cannot initiate a refund or exchange.
Order Cancellations
Modifications: Once an order is confirmed, changes (including address updates) are no longer possible due to our automated fulfilment system. If you notice an error, contact our customer support as soon as possible.
Cancellations: Orders can only be cancelled if they have not yet been processed or shipped. Please email our support team with your order details. If the cancellation is successful, we will refund the full amount according to our Return & Refund Policy.